The ITIL Planning, Protection and Optimization certificate is a free standing qualification, but is also worth 4 credits towards the ITIL Expert in IT Management Certificate. The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. Subjects covered include Capacity, Availability, Continuity, Security, Demand and Risk Management.
This 5-day course assist learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
The Service Offerings and Agreements Capability course will be of interest to:
Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification: