Total Quality Management, TQM, is a method by which management and employees can become involved
in the continuous improvement of the production of goods and services. It is a combination of
quality and management tools aimed at increasing business and reducing losses due to wasteful practices.
TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives.
TQM is the foundation for activities, which include:
The key principles of TQM are as following: