What is TQM?

Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.
TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives.
TQM is the foundation for activities, which include:

  • Commitment by senior management and all employees
  • Meeting customer requirements
  • Reducing development cycle times
  • Just in time/demand flow manufacturing
  • Improvement teams
  • Reducing product and service costs
  • Systems to facilitate improvement
  • Line management ownership
  • Employee involvement and empowerment
  • Recognition and celebration
  • Challenging quantified goals and benchmarking
  • Focus on processes / improvement plans
  • Specific incorporation in strategic planning

Principles of TQM

The key principles of TQM are as following:

  • Management Commitment
  • Employee Empowerment
  • Fact Based Decision Making
  • Continuous Improvement
  • Customer Focus