What is ITIL® ?

ITIL® is an acronym for Information Technology Infrastructure Library®.
ITIL® advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL® best practices are currently detailed within five core publications:

  • ITIL® Service Strategy
  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Continual Service Improvement

These five volumes map the entire ITIL® Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.

ITIL® has been adopted by thousands of organizations worldwide, including:

  • NASA
  • Microsoft
  • IBM
  • Procter & Gamble
  • HP
  • UK National Health Service
  • Shell
  • HSBC
  • The Walt Disney Company
  • Müller Dairy.

These five volumes map the entire ITIL® Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.