ITIL® Beginners - 1 Day

This course provides an introduction to the subject of Service Management and familiarises delegates with the five core volumes which comprise ITIL®.

This course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.
The 1 day Overview course provides learners with the unique opportunity to receive an introduction and understanding to the concepts of ITIL® and ITSM. It provides an overview of the concepts within the ITIL® best practices domain while also introducing the key ITIL® processes.
This course explains how ITIL® processes are driven by a Service Lifecycle to provide smooth functioning of organizations, thus ensuring high‐quality services to their customers. It has been designed for learners who need a basic awareness of ITIL® as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future training path and want to assess ITIL® / ITSM viability in their organization.

IT Management, Business Unit Managers, IT Services Managers, Supplier Managers, Consultants and those responsible for the support and implementation of Information Technology will benefit from this course.

At the end of this course, you will be introduced to:

  • Current business challenges
  • Frameworks, Standards, Best Practices & Governance – where does ITIL® fit?
  • ITIL® description and value
  • IT Service Management definition and concepts
  • ITIL® qualifications
  • The Lifecycle approach to Service Management
  • ITIL®'s processes within the Lifecycle context
  • Concepts & terminology of each phase in the Lifecycle
  • Additional information on key processes
  • Implementation considerations

Familiarity with IT Services is recommended before attending this course.