IITIL® Master Qualification

The ITIL® Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL® Scheme in its entirety.
The certificate is awarded to candidates who have achieved a range of ITIL® qualifications and have achieved a well rounded, superior knowledge and skills base in ITIL® Best Practices.
The MALC qualification is the capstone of the ITIL® Intermediate level. Because this qualification requires in-depth knowledge of the ITIL® lifecycle and its principles, you may train for and take the exam only after earning the ITIL® Foundation certification as well as 15 credits from the ITIL® Service Lifecycle and Capabilities modules. The MALC qualification is worth five credits in the ITIL® Qualification Scheme.

Every ITIL® Master candidate will select a unique range of experience to apply, so there is no fixed syllabus with associated Learning Objectives for this qualification. There is also no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose to address.

To be eligible for the ITIL® Master Qualification, candidates must meet or fulfil the following entry criteria:

  • Have reached the ITIL® Expert Level
  • Have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.

A candidate must ensure they have an extensive base of practical 'hands-on' ITIL® experience to enable them to demonstrate active involvement in implementation of the practices, in order to meet the requirements for the Qualification.