To sustain high levels of business performance, organisations need to offer competitive products and services
that customers will value, buy and use. Adapting quickly to changes in the economic climate and in the market place
is of real importance. All services offered should enable business transformation and growth.
ITIL® Service Management supports this transformation through the use of the Service Lifecycle, which is split into 5 distinct lifecycle stages:
Each stage relies on service principles, processes, roles and performance measures, and each stage is dependent on the other lifecycle stages for inputs and feedback. A constant set of checks and balances throughout the Service Lifecycle ensures that as business demand changes with business need, the services can adapt and respond effectively to them.