ITIL® 2011 Foundation - 2 Days

ITIL® Foundation classroom training is designed for professionals who are keen to attend interactive classroom sessions delivered by a highly qualified instructor for better understanding on ITIL® concepts. ITIL® Foundation is the first level of certification within ITIL® qualification scheme.

The Foundation certificate is a stepping-stone for everyone who is interested in learning more about ITIL® best practices. The audience includes all IT professionals who work in or plan to work in an ITIL® supported environment as well as in key business areas..
The ITIL® Foundation course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL® that leads to the ITIL® Diploma in IT Service Management.
The ITIL® best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

IT Management, Business Unit Managers, IT Services Managers, Supplier Managers, Consultants and those responsible for the support and implementation of Information Technology will benefit from this course.

The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management. The course covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy. Those five core volumes are:

  • Identify the principles and concepts of IT Service Management based on ITIL®
  • Identify the best practices of implementing ITIL® in an organization
  • ITIL® description and value
  • Define the terminology used in ITIL®
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL®

Familiarity with IT Services is recommended before attending this course.