The ITIL® Expert level qualification is aimed at those who are interested in demonstrating knowledge
of the ITIL® Scheme in its entirety.
The certificate is awarded to candidates who have achieved a range of ITIL® qualifications and have achieved a well rounded, superior knowledge and skills base in ITIL® Best Practices.
The MALC qualification is the capstone of the ITIL® Intermediate level. Because this qualification requires in-depth knowledge of the ITIL® lifecycle and its principles, you may train for and take the exam only after earning the ITIL® Foundation certification as well as 15 credits from the ITIL® Service Lifecycle and Capabilities modules. The MALC qualification is worth five credits in the ITIL® Qualification Scheme.
This 5-day course assist learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:
Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
ITIL® Foundation Certificate in IT Service Management Completion of an Accredited course from an ITIL® Accredited Training Provider.