ITIL® Experts - Managing Across The Lifecycle - 5 Days

The ITIL® Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL® Scheme in its entirety.
The certificate is awarded to candidates who have achieved a range of ITIL® qualifications and have achieved a well rounded, superior knowledge and skills base in ITIL® Best Practices.
The MALC qualification is the capstone of the ITIL® Intermediate level. Because this qualification requires in-depth knowledge of the ITIL® lifecycle and its principles, you may train for and take the exam only after earning the ITIL® Foundation certification as well as 15 credits from the ITIL® Service Lifecycle and Capabilities modules. The MALC qualification is worth five credits in the ITIL® Qualification Scheme.

This 5-day course assist learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Individuals who have their ITIL® Foundation Certificate who want to purse the intermediate and advanced level ITIL® certifications.
  • Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management
  • IT professionals involved in IT Service Management implementation and improvement programs
  • A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners

Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:

  • Key concepts of the ITIL® service lifecycle
  • Aspects of communication and stakeholder management relevant to IT service management
  • Integrate various IT service management processes across the lifecycle
  • Establish and manage governance in a service management organization
  • Measure IT services and associated process and activities
  • Measure IT services and associated process and activities

ITIL® Foundation Certificate in IT Service Management Completion of an Accredited course from an ITIL® Accredited Training Provider.