ITIL® Intermediate : Capability Track

Capability Track is a Practitioner’s approach. Simply put a Capability track is for those working in the daily process activities. Candidates looking to gain intense, specialized, process-level knowledge in one or more process, with focus on the day-to-day execution of ITIL® practices, the Capability Modules will be of interest to them:

  • Planning, Protection and Optimization
  • Service Offerings and Agreements
  • Release, Control and Validation
  • Operational Support and Analysis

Each module within Capability Track has 4 credit points. Capability courses enable participants to achieve better understanding of the processes and activities within specific capabilities, as well as the execution of these processes and activities.