Continual Service Improvement works with the other four stages of the service lifecycle to align the services with the business needs, whilst recognising improvement opportunities and change.
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
The Service Strategy Lifecycle course will be of interest to:
At the end of this course, the learner will gain competencies in: